AI agents for commercial real estate loan servicing
Firehorse reviews insurance and streamlines property inspections across your portfolio, so your team can spend its time managing risk.
Servicers sit in the middle of everything
A loan servicer answers to lenders and investors, and depends on borrowers, property managers and insurance agents to keep each loan in compliance. Every certificate, inspection and repair deadline passes through your team.
Much of that work is still done by hand: reading ACORD forms line by line, moving inspection photos into a spreadsheet, tracking follow-ups across inboxes. Your analysts were hired to judge risk. Too much of their week goes to data entry.
The agents
Three agents. One record for each loan.
Insurance
Check coverage against each loan’s requirements.
Reads ACORD 25 and ACORD 28 certificates and full policy documents, then checks each field against Fannie Mae, Freddie Mac, HUD and life company requirements. A rules engine lets your team build a rule set for each life company’s requirements. Your analysts review each finding before it is approved.
Inspections
Produce the MBA standard report without the rework.
Inspectors capture photos, voice notes and observations in the Firehorse mobile app, which works offline and stamps each entry with time and location. Reviewers finish the report in the web app and export it in the MBA standard Excel format.
Communications
Coming soon
Keep every deadline and every contact in view.
Tracks deadlines that come out of insurance reviews and inspections, such as repairs to life safety issues. Asset managers send templated notices to property managers, borrowers and insurance agents, and every message is logged against the loan.
What your team unlocks
01
Clear the backlog.
Certificates and inspection reports move through review without waiting on manual data entry.
02
Catch gaps before they become losses.
Coverage shortfalls and inspection findings surface while there is still time to act.
03
Keep continuity when people leave.
Every review, finding and decision is recorded against the loan, so anyone on the team can pick up where a colleague left off.
“Firehorse fundamentally transforms insurance compliance by condensing hours of manual review into minutes while dramatically improving accuracy through built-in quality controls.”
Director of Asset Management · A top-15 commercial and multifamily servicer*
*Per the MBA year-end 2025 commercial/multifamily servicer rankings.
Runs in your cloud.
Firehorse deploys into your own AWS or Azure environment. Your loan and borrower data stay there.
Your team stays in control.
Agents prepare the analysis. Your people verify and approve it.
Every step is auditable.
Each extraction and check is logged and traceable to its source document.
Works with your systems.
Imports from and exports to leading inspection and loan servicing platforms.
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